What do I do if I spill on or stain my bag?

We recommend not freaking out first and foremost. I like to say that the scratches and stains that will appear inevitably on your bag are part of its teenage years: it may feel awkward for a while, but your bag is in it for the long haul and will soften & darken with age. That said: I'd suggest getting a gentle leather care product (Chamberlain Leather Milk is my favorite and is US made, biodegradable and non-hazardous; 4-Way Care works as well)